Elevate your support team with Odoo Helpdesk
Connect with customers effortlessly across multiple channels with Odoo Helpdesk.
Email Integration
Facilitate Information Flow to Manufacturing through Triggered Alerts on Worksheets or Work Center Control Panels.
Website Form
Customize your website form to capture and qualify customer queries effectively.
Live Chat
Engage with website visitors instantly using the Live Chat plugin, providing real-time support.
Discover a user-friendly interface
Empowers you to effortlessly manage, prioritize, and resolve customer tickets.
Customize ticket organization with the dynamic kanban view, gaining immediate insights into your team's workload and ticket statuses based on personalized SLA rules.
Streamline your support contract management process with Odoo Helpdesk
Simplified Sales Process
Easily sell, renew, and upsell support contracts to provide continuous helpdesk services to your customers.
Efficient Time Tracking
Track time spent on each contract using the integrated timesheet app, ensuring accurate billing and resource allocation.
Automated Upselling
Upsell automatically with time-limited contracts, prompting customers to renew or upgrade their support plans for enhanced service levels.
Proactive Alerts
Create alerts for your sales or helpdesk team based on customer status changes, enabling proactive customer management and support.
Boost your team's productivity with Odoo Helpdesk's powerful features
SLA Management
Define SLA rules to ensure timely responses and actions on tickets.
Automation
Automate email notifications and actions throughout the ticket resolution process.
Email Templates
Create dynamic email templates for quick and consistent responses to common queries
Escalation
Easily escalate tickets to managers or experts when needed.
Live Chat Support
Utilize canned responses in live chat for instant and efficient customer interactions.
Enhance customer self-service with Odoo Helpdesk
Comprehensive Knowledge Base
Utilize the built-in customer knowledge base to centralize FAQ, training videos, and presentations for easy access and reference.
Seamless Integration
Link relevant self-service resources directly within tickets, empowering customers to find answers independently.
Foster Community Engagement
Build a thriving community around your product using the integrated forum feature, encouraging collaboration and knowledge sharing among users.
Empower customers to close their own tickets, enhancing autonomy and productivity.
By reducing the risk of errors and misunderstandings,
Helpdesk Teams can focus on critical tasks, ensuring efficient service delivery.
CUSTOMER SUCCESS STORIES
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