Elevate your support team with Odoo Helpdesk

Connect with customers effortlessly across multiple channels with Odoo Helpdesk.

​Email Integration

Facilitate Information Flow to Manufacturing through Triggered Alerts on Worksheets or Work Center Control Panels.

Website Form

Customize your website form to capture and qualify customer queries effectively.

Live Chat​

Engage with website visitors instantly using the Live Chat plugin, providing real-time support.

Discover a user-friendly interface

Empowers you to effortlessly manage, prioritize, and resolve customer tickets. 

Customize ticket organization with the dynamic kanban view, gaining immediate insights into your team's workload and ticket statuses based on personalized SLA rules.

Streamline your support contract management process with Odoo Helpdesk

Simplified Sales Process

Easily sell, renew, and upsell support contracts to provide continuous helpdesk services to your customers.

Efficient Time Tracking

Track time spent on each contract using the integrated timesheet app, ensuring accurate billing and resource allocation.

Automated Upselling

Upsell automatically with time-limited contracts, prompting customers to renew or upgrade their support plans for enhanced service levels.

Proactive Alerts

Create alerts for your sales or helpdesk team based on customer status changes, enabling proactive customer management and support.

Boost your team's productivity with Odoo Helpdesk's powerful features

SLA Management
Define SLA rules to ensure timely responses and actions on tickets.


Automate email notifications and actions throughout the ticket resolution process.

Email Templates

Create dynamic email templates for quick and consistent responses to common queries


Easily escalate tickets to managers or experts when needed.

Live Chat Support
Utilize canned responses in live chat for instant and efficient customer interactions.

Enhance customer self-service with Odoo Helpdesk

Comprehensive Knowledge Base
Utilize the built-in customer knowledge base to centralize FAQ, training videos, and presentations for easy access and reference.

Seamless Integration

Link relevant self-service resources directly within tickets, empowering customers to find answers independently.

Foster Community Engagement
Build a thriving community around your product using the integrated forum feature, encouraging collaboration and knowledge sharing among users.

Empower customers to close their own tickets, enhancing autonomy and productivity.

By reducing the risk of errors and misunderstandings,

Helpdesk Teams can focus on critical tasks, ensuring efficient service delivery.


Your Dynamic Snippet will be displayed here... This message is displayed because you did not provided both a filter and a template to use.

Reach Out to Emipro for Business Transformation

Join us and make your company a better place.