Magento Support

To keep your store up & to increase sales each day, it's really not easy in this competitive market. Most of the times, customers get trapped into hazy situations due to malfunctioning of system, unforeseen glitches, non-working links or low optimization. To sort out these awful issues, we are here to help you!

Support
Support

Why Emipro

We know extreme challenges and we've seen the triumphs, so let us help!

Experience

Years of Experience

Portal

Transparency through Portal

Source Code

Quality of source code in extension development

Quick Response

Quick response time

Result Driven Work

Result Driven work

After successful deployment of Magento application at your place, our work doesn't come to an end. We, as your helping hand will always be beside you to offer 'after sale service' of solving each of your technical issues & maintaining your system. Our Magento experts are blessed with an immense technical knowledge due to a wide range of experience over the years. We will never be exhausted in putting our best efforts to respond your queries & resolve issues as early as possible. Our goal would always be to increase your sales, optimizing your site & conversion rates and making your application work smoothly.

Our Support Includes

Bug Fixing

Unlimited Bug fixing

Customization

Customization

Guidance

Performance tuning

Developer

Optimization of source code

Training

upload & update bulk products

Crafting Community

Training on Magento back-end

Video

Crafting community module

Documentation

Video on demand

Experienced Engineer

Documentation

Performance Tuning

Experienced and stable Magento support staff

Resolving Issue

Dedicated, assigned Magento support engineer

Portal Access

Identify and resolve issues quickly and reduce downtime

Gap Analysis

Scheduled Maintenance

Website Development

Website SEO

Customer Reference

They have left their Magento related worries on us

Support is available at

Magento V1 Community

Magento V2 Community

Straightforward Support Packages

Choose the best one, which fits into your need. No minimum spend.

Basic

Enhanced

Premium

Elite

Duration ( Hrs )

25 50 75 100

Validity ( Months )

1 1 1 1

Payment ( Advance )

100% 100% 100% 100%

Response Time ( Hrs )

24 24 12 4
Email Support
Live Chat Support
Phone Support
Online Support
Website Performance Optimization
Website SEO Optimization
Training for back-end
Front-end customization
Back-end Customization
Functional Consulting
3rd party extension installation & configuration
New store installation
Bug fixing
Back-end Configuration
Shipping settings & customization
Payment configuration
Magento Upgradation
New Patch Installation
Documentation
Import Bulk Products
Functional Consulting
Database backup
Suggestions for design, better sales on store
3rd party software(ERP, CRM, CMS) integration
24/7 site monitoring
Video Training
Emergency support
  • Any answer will take minimum 2 & maximum 12 hrs to reply.
  • Our opening hours from Monday to Friday, from 9:30 am to 1 pm & 2:30 pm to 7:30 pm IST.
  • Our support service is available by email directly to support@emiprotechnologies.com.
  • Sometimes, it might happen that complex queries are not resolved immediately by our technicians, so customers are requested to give proper time for analysis and remain patient while the query is transferred to higher authority for a solution.
  • Each open ticket will count for a minimum of 15 minutes.
  • There is no validity on support hours. So once a support package is purchased, customer can sustain it to unlimited days. Once the support package is expired, customer can renew the contract by paying accordingly.
  • If the customer is in the need of more support hours for further projects, they can purchase our higher support package.
  • If there are any changes in pricing of Magento support plans by Emipro in future, customers need to follow the updated pricing policy accordingly at renewal time.

Popular questions

Is it possible to hire a developer for limited hours in a week? Lets say, 20hrs/week.

Sorry, our plan starts from 40hrs/week minimum. So in case of less than 40hrs, you can check our support contract having more validity that will be effective for you.

How much experienced my dedicated developer would be?

Our dedicated developer will be atleast 1 year experienced.

If I am having any problem about expertization or quality in work with my assigned developer then?

Although it is not likely to happen, but if such case arises, you can contact our service manager. He will try to sort out your problem with an effective solution. In case of major problems,Top Management can also intervene. It is also possible to change your developer if required.

Can you give me an idea about how many hours per week would your Odoo developer work for me?

Emipro developers will work 8 hours daily from 10am to 7pm excluding weekends, completing 40 hours a week. However, our developers can work round the clock till the problem is sorted out in case of some emergency or deadlines.

How do I interact with my dedicated developer ?

Our dedicated developers are available throughout working hours for communication and follow up, yet we recommend our clients to fix certain hours for daily discussion keeping the timezone differences in mind. Skype chat is preferred mode. You can always keep in touch through emails or even you can have telephonic discussion during office hours.

Will your dedicated developers sign a non-disclosure agreement?

Yes, all security requirements of our clients are topmost priority for us. Once selected by the client, all the professionals are contractually bound to protect customer confidentiality. They sign a non-disclosure agreement, which will render huge fines if not complied with.

Will I owe my intellectual property which is developed by the professional?

A dedicated developer is contractually bound to forgo intellectual property rights and assign or transfer the ownership of all intellectual property to the client. We assure you that only you can benefit from your investments.

Will Emipro sign an NDA?

Though we are committed to protect your confidentiality, we are open to it.

Will you provide security to my source code and commercial secrets?

We provide secure development environment with firewall, password and encryption protection to our developers. Unauthorized access to any sensitive data and commercial secrets is virtually impossible.

By which payment method Emipro would like to get paid?

We accept payments through Bank Wire Transfers and PayPal. For more details of our bank account , please visit following link.

Oh yes, should I need to pay for the holidays,vacation or sick leave too?

Developers are entitled to be allotted company & national holidays. For more details, please Contact Us for holiday policy.

Is there any possibility that Emipro can set up an exclusive development team too for us at Emipro ?

Generally dedicated development contracts are for approximately 3 months or so, but if you expect steady work-flow for a longer duration using consistent programming languages and operating systems, then you can opt for an exclusive development team working for you at Emipro.

Are Emipro services resalable?

You are having freedom on the services provided by our dedicated developer. It is your sole property and you can resell them.

What will happen to my project if your developer falls sick or certainly quits your organization?

Most probably this doesn’t happen as we share a strong bonding. But in such exceptional case we provide you with a replacement as early as possible, ensuring that your work doesn’t suffer.

Will the developer whom I hire, work for project other than mine?

Certainly not! We provide you full guarantee that your hired developer will be fully dedicated to your project.

Will a dedicated developer available at the time of urgent works?

Yes, in case of urgency, we are available . In such circumstances, you can even add more resources if required.

If in a case of lack of resources or expertise, are you outsourcing my work to third party company ?

Certainly not! We ourselves have sufficient resources to accomplish your work.

How long will it take for Emipro to start my project work?

As soon as you give us the details of your project requirements, your budget constraints and the period of hiring, we will start working on your project.

What is the differnence between Emipro developer and the rests ?

Can we make any comparison between better and best? Our emipro developers will provide you the best possible services to you. Now you need to decide whether you want to compromise with your work or you want the best one! Yet we have already mentioned some of the features of our dedicated developers above in the page.

Are you looking for Magento Support?

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