Odoo Support
We know, Customer retention is not something that often occurs purely by accident. Sometimes due to community modules or small bugs in Odoo, end user gets trapped. In that kind of hazy situation, where an end user tries to find supporting hand, which helps them to resist and come out of that. Our technical support staff can solve their problem on the spot and try to give them impetus. After deployment of Odoo, the cycle doesn't end. Sometimes end-user seeks frequent improvements in an ERP system to get more effective results from it, than before.
Why Emipro
We know extreme challenges and we’ve seen the triumphs, so let us help!
Years of Experience
Transparency through Portal
Quality source code
Quick response time
Result Driven work
Our Support Includes
Unlimited Bug fixing
Customization
Guidance
Dedicated Developer
Training
Crafting community module
Video on demand
Documentation
Experienced Engineer
Performance Tuning
Resolving Issues on Demand
Portal Access
GAP Analysis
Website Development
Theme Customisation
Scheduled Maintenance
They have left their Odoo related worries on us
Support is available at
Odoo V12
Odoo V13
Odoo V14
Odoo V15
Straightforward Support Packages
Choose the best one, which fits into your need. No minimum spend.
Basic |
Enhanced |
Premium |
Elite |
|
|---|---|---|---|---|
|
Duration ( Hrs ) |
20 | 40 | 80 | 100 |
|
Validity ( Months ) |
1 | 2 | 3 | 6 |
|
Payment ( Advance ) |
100% | 100% | 100% | 100% |
|
Max Tickets |
15 | 30 | Unlimited | Unlimited |
|
Response Time ( Hrs ) |
24 | 24 | 12 | 4 |
| Email Support | ||||
| Live Chat Support | ||||
| Phone Support | ||||
| Onsite Support | ||||
| Default Odoo Modules | ||||
| Online consulting | ||||
| Documentation | ||||
| Portal Access | ||||
| Odoo Installation | ||||
| Functional Consulting | ||||
| Business Reports ( PDF ) | ||||
| POS customisations | ||||
| Third party API Integration | ||||
| Daily work summary reports | ||||
| Weekly Updates | ||||
| Community App Migration | ||||
| Enhance Community Modules | ||||
| Custom App Development | ||||
| Odoo Website Theme | ||||
| CMS Customisations | ||||
| Database Backup | ||||
| Security Checks (Byweekly) | ||||
| Server Maintenance | ||||
| Odoo BI reports | ||||
| Data Import Assistance | ||||
| Video Training | ||||
| Odoo Entreprise | ||||
| Web customisations | ||||
| Upgrade Tips | ||||
| Odoo Performace Tuning | ||||
| Discount ( Returning Customers ) | 5% | 10% |
- Any answer will take minimum 2 & maximum 12 hrs to reply.
- Our opening hours from Monday to Friday, from 9:30 am to 1 pm & 2:30 pm to 7:30 pm IST.
- Our support service is available by email directly to support@emiprotechnologies.com
- It may happen sometimes, complex queries may not be resolved immediately by our technicians, so customers are requested to give proper time for analysis and remain patient while the query is transferred to higher authority for a solution.
- Each open ticket will count for a minimum of 15 minutes.
- If the customer is in the need of more support hours for further projects, they can purchase our higher support package.
- If any changes in pricing of an Odoo support plans by Emipro in future, customers need to follow the updated pricing policy accordingly at renewal time.
- On demand communication via Skype & Email.
Popular questions
How Odoo support process will work?
You need to send details with proper describing about the problem via email. Our support team will analyze the problem and create the support ticket. You will notified by email automatically when the status of the ticket gets changed. Every support ticket will take at least 15 minutes for analysis. You can track the time spent on that support ticket from your portal account.
I've lost the password of my portal account, what do I do?
In such cases, contact info@emiprotechnologies.com and provide your support contract number. Our support staff will immediately get back to you with the proper solution.
How experienced your support engineers would be?
Our any support engineers are of minimum 2 years of experienced and worked in almost all kinds of business profiles in Odoo.
If I am having any problem with expertization or quality at work with your support engineer then?
Although it is not likely to be happening, but if such case arises, you can contact our service management staff. They will try to sort out your problem with an effective solution. In case of major problems, Top Management can also intervene. Your query will automatically shift to our premium support team.
What about your availability in terms of timings?
We are available 8 hours a day for Odoo Support. Our timings are 9:30 AM (IST) to 7:30 PM (IST)
How do I communicate with your support engineer?
You can communicate via Skype, Email or directly on Phone line during our working hours. Our support engineer will be responded within 12 hours. During our working hours they will answer within 1 her via email.
What is the difference between an Emipro support engineer and other support engineers?
Can we make any comparison between better and best? Emipro developers will provide you the best possible services. Now you need to decide whether you want to compromise with your work or you want the best one! Yet we have already mentioned some of the features of our dedicated developers above on the page.
Can Odoo support be possible during my working hours?
For the Premium & Elite support packages we can provide you Odoo support during your Timezone. That should be in extremely challenging conditions only.
Can I upgrade my support package to higher version anytime ?
Yes, you can upgrade anytime. You just need to pay the remaining amount as per that new support package and we will extend the hours and services accordingly.
How can I track hours spent during any support packages?
Upon subscription of our any of support packages, you will immediately get access to our portal system. You can track the work log & time spent by our support engineer into portal account anytime. We keep total transparency with our customers. You will automatically get daily & weekly work summary report directly in your Inbox from our system for the Enhanced, Premium & Elite support packages.
Can I pay partially? What are the payment terms?
Sorry. You have to pay 100% in advance for any support packages you want to subscribe. Upon 100% advance payment, your support account will be activated.
I purchased an app from your store and if I need support on that App, will I need to purchase support package?
No, in that case you can pay us hourly rate basis. In case if you want to develop an extra feature which is not a part of our app, you will need to purchase support package.
If my support package expires due to validity, can my remaining hours carry forward to the new package ?
Yes, for Premium and Elite package we are open to carry forward your remaining support Hours.
I would like to cancel my support package subscription with Emipro and get a refund. Is this possible?
No refund is not possible. Although we try our best to sort out any problem at our possible strength.
What are your general pricing policies?
We review price of support year by year. If there are any changes in our pricing structure, customers need to pay according to that at the time of new subscription. No changes in your current support subscription.
I have subscribed to Premium or Elite packages and I am not getting daily work summary emails, whom should I contact?
Although it is not likely to be happening, but in the case of technical upgradation you may not have received automatic email reports from our system. In such cases, contact info@emiprotechnologies.com and provide your support contract number. Our support staff will immediately get back to you with the proper solution.
What are your payment methods?
We accept payments through Bank Wire Transfers and PayPal. For more details of our bank account, please visit following link.
Are you looking for Odoo support ?
You don't learn everything in life by reading a documentation or user manual. So, if you have questions about Odoo services, technical architecture, functional configurations, implementation, getting started, or anything else, please ask us. Our highly trained staff is ready to help you out at any time.
Contact Us