Customer Service Executive

Number of Vacancies: 4

Minimum Experience Required: 1 year

Qualification: BBA, MBA, MCA, BE, Btech

Location: Rajkot, Gujarat.


Summary:


Emipro is looking for a meticulous Customer Service Executive who will be primarily responsible for assisting the Customer Relationship Manager and handle all level 1 support/escalations which includes coordination with the sales team and prompt client connect and resolving their queries. Also, helps CRM in gathering client’s info and in turn creating success stories, helps in client retention, and continuously tracking client progress.


Roles & Responsibilities:


  • Getting aligned with the strategies, planning, and processes of the department and work as per the departmental guidelines.  

  • Helping CRM in gathering and maintaining data and information to establish an efficient CRM system and to contribute to the departmental growth. 

  • Interpreting and analyzing information and brief CRM on a regular basis to help foster productive relationships with clients.

  • Updating Clients regarding the status of their Service Contracts for the next renewal.  

  • Tracking the communication cycle with the clients to ensure regular contact with clients 

  • Ensuring and improving client experience towards client's system accesses to review the work status. 

  • Coordinating with the sales department regarding support & Project commercials. 

  • Coordinating with the sales team to manage the Support Contracts and tracking the status. 

  • Getting involved in the CRM strategic/client's meetings for Project success. 

  • Getting aware of the Project Key Risks and gathering and managing relevant information.  

  • Managing the CRM calendar and following up on the status and progress for issues resolutions with the concerned team.  

  • ​Coordinating with the sales department regarding the Client’s subscription related matters. 

  • Sharing company updates, new offerings, and any structural change with the client in regard to the client's engagement with the company.

  • Helping CRM with customer retention by tracking and managing client progress. 

  • Conducting and managing client feedbacks and data for CRM review

  • Coordinate with CRM for gathering client info and help prepare client success stories/case studies.

  • Collect, analyze, and interpret customer interaction data to identify requirements and information useful in optimizing the better customer experience.


Required Skills:


  • Must be self-motivated, flexible, and able to manage several jobs at one time.

  • A good understanding of Odoo as a Product and Solution.

  • Excellent interpersonal and communication skills.

  • A team player with leadership skills.